“ They are always on the ball and they explain things well to me. When I don't understand they help me and with the English leaflet on... ” M.R. “ They were here with a caring attitude. ” R.L.W. “ I appreciate everything, they are very professional, very knowledgeable, and explain everything from cleanliness to medications and ... ” E.A.D. “ They did not use big words, they made things better just being around. ” C.M.