“ They did not use big words, they made things better just being around. ” C.M. “ I appreciate their promptness, courtesy, kindness and care. I also appreciate the quality of information that they give. They are ve... ” J.S. “ I appreciate the way they treat me. They are also very knowledgeable and I can talk to them about anything. ” C.G. “ My nurse takes good care of me and he always calls me before he gets here. When he is here, he takes time to take my vital signs. So... ” H.B.