“ I appreciate the way they treat me. They are also very knowledgeable and I can talk to them about anything. ” C.G. “ They are honest, trustworthy and always make me feel comfortable. ” O.M. “ They are always on the ball and they explain things well to me. When I don't understand they help me and with the English leaflet on... ” M.R. “ I appreciate everything, they are very professional, very knowledgeable, and explain everything from cleanliness to medications and ... ” E.A.D.