“ They did not use big words, they made things better just being around. ” C.M. “ They are always on the ball and they explain things well to me. When I don't understand they help me and with the English leaflet on... ” M.R. “ I appreciate the way they treat me. They are also very knowledgeable and I can talk to them about anything. ” C.G. “ I appreciate their professionalism, the skill and knowledge of the person that services me, and the respect I receive from them. ” E.A.D.