“ I appreciate their professionalism, the skill and knowledge of the person that services me, and the respect I receive from them. ” E.A.D. “ I appreciate the way they treat me. They are also very knowledgeable and I can talk to them about anything. ” C.G. “ I appreciate my nurse's kindness, how much he cares and how he takes time, he doesn't rush, he's just a nice nurse. ” J.S. “ They are always on the ball and they explain things well to me. When I don't understand they help me and with the English leaflet on... ” M.R.